Remote Tier-1 Medical SaaS Support Analyst
revspringHamilton Township, NJ
Remote Tier-1 Medical SaaS Support Analyst
L4
revspringHamilton Township, NJyesterday
Occupations
Customer Service RepresentativesComputer Systems AnalystsComputer User Support SpecialistsRevSpring, Inc. is seeking a Customer Support Analyst to own incoming customer issues from intake through resolution. You will troubleshoot product and workflow questions using Zendesk, Salesforce, Confluence, Jira, and Jenkins, investigate data discrepancies and bugs, and escalate when needed while protecting the team scorecard by meeting SLAs and ensuring customer satisfaction. The role requires a four-year degree and 1–2 years in supporting medical SaaS products, with exposure to Epic,
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Level
MidL4
Location
Hamilton Township, NJ
Occupation
Customer Service Representatives
Industry
Custom Computer Programming Services
Posted
yesterday
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