Sr. Customer Solutions Architect
$175,000—$220,000
Apply now (opens in a new tab)Sr. Customer Solutions Architect
L6
$175,000—$220,000
- Austin, TX / Denver, CO / New York City, NY (hybrid). This is a full-time position, and candidates must be located in Austin, Denver or NYC and able to work in the office two days a week (Tuesday and Thursday).What you'll doCustomer Adoption and Value Realization
- Own the post-sales technical relationship for a portfolio of our most complex, strategic Enterprise accounts, including multi-business-unit and multi-region customers
- Set the adoption strategy for each account, and drive optimization and sustained usage of the platform at scale
- Introduce new products and features to customer leaders and architects, and shape how they fit into the customer's roadmap
- Design enablement programs and workshops for large, distributed customer teams, and turn the best ones into reusable programs for the CSA team
- Anticipate churn or contraction risks well before they surface, and lead recovery plans for at-risk strategic accounts, including implementation reviews and healthcheck sessions
- Expansion and GrowthCo-lead multi-quarter expansion strategy with the AE across business units, regions, and use cases, including opportunities to bring both Fivetran and dbt into an account
- Shape the account plan and own the technical side of the expansion pipeline, translating executive-level customer initiatives into scalable data workloads and solutions
- Lead technical validation of the most complex new workloads, including workshops and, where necessary, proofs of concept (POCs)
- Turn successful use cases into repeatable expansion plays that other CSAs can run in their own accounts
- Advise on the customer lifecycle, renewals, and commercial structure of large accounts
- Technical Strategy and Architecture
- Act as the chief technical stakeholder for your accounts after go-live, and the escalation point for the hardest technical questions
- Set architecture direction across your accounts, and design cross-product Fivetran and dbt reference architectures that other CSAs reuse
- Advise customers' senior architects and data leaders on pipelines, transformation, automation, governance, security, and platform adoption at scale
- Maintain technical artifacts such as architecture documentation, design patterns, and knowledge bases, and raise the quality bar for the team's shared assets
- Stakeholder Engagement and Account Planning
- Serve as the company's technical voice with senior executives (VP and C-level), while building multi-threaded relationships across technical, operational, and executive stakeholders
- Run regular technical cadence calls, executive business reviews, and roadmap sessions
- Own Mutual Success Plans and shape Mutual Account Plans with the AE, mapping whitespace across business units, subsidiaries, and use cases
- Align customer technical strategy with business objectives and commercial plans, and represent the technical view in account strategy discussions
- Internal and Partner Collaboration
- Act as the technical orchestrator across Sales, Professional Services, Product, and Engineering, resolving cross-team issues on strategic accounts with minimal direction
- Advocate for customer needs internally, and influence the product roadmap and priorities with well-supported customer evidence
- Collaborate with technology partners and system integrators (e.g., Snowflake, Databricks, AWS, GCP) to drive joint value on strategic accounts
- Partner with CSA leadership to improve team processes, refine assets, and strengthen the knowledge-sharing loop
- Technical Leadership Without Direct Reports
- Mentor and coach CSAs on technical depth, account strategy, and customer conversations
- Take on the most ambiguous and high-stakes customer situations, and bring structure that others can follow
- Serve as a go-to expert and sounding board for complex accounts, architecture reviews, and executive-level presentations
- Help onboard new CSAs and contribute to hiring by interviewing candidates
- Build and share playbooks, reference architectures, and demo assets that raise the performance of the whole team
- Thought Leadership
- Create and deliver external-facing content through live events, speaking engagements, blog posts, recorded tutorials, or other educational resources
- Represent the company as a technical speaker at customer, partner, and industry events
- Work closely with Regional and Product Marketing to support field and industry events, and align field and industry requirements with the product roadmap
- What you bring 5+ years of experience in a post-sales, customer-facing technical role, such as Solution Architect, Technical Account Manager, or Customer Success Engineer, with a track record on large Enterprise accounts
- Proven record of owning customer outcomes after the sale, including adoption, renewal, and expansion, with results you can quantify (such as NRR, GRR, or incremental ARR)
- Deep technical background, with experience designing scalable data architectures, a strong understanding of modern data warehousing and the analytics stack, and advanced SQL proficiency
- Ability to translate business objectives into technical solutions and measurable outcomes for complex, multi-team organizations
- Strong stakeholder management skills across technical and non-technical audiences, and credibility presenting to senior executives
- Experience mentoring or coaching peers, and influencing teams and processes without formal authority
- A proactive, self-sufficient, and highly organized approach to managing multiple strategic accounts
- Comfort operating strategically while also engaging in deep technical discussions
- Ability to operate in an ambiguous, fast-paced environment, think on your feet in customer conversations, and bring structure to unclear situations
- A team-player mindset, both within the CSA team as we evolve our ways of working and in daily collaboration with AEs and SEsOpenness to travel: we value in-person relationship building, both internally and externally, and expect willingness to travel to customers and events as needed
- What Will Make You Stand OutHands-on experience with dbt, including large-scale project design; dbt certification is a bonus
- Python competency and advanced SQL knowledge
- Experience with cloud data platforms (Snowflake, Databricks, AWS, Azure, GCP)
- Background in data integration, ETL/ELT, or replication technologies, plus experience with ancillary tools, APIs, and managing data infrastructure
- Experience with workload-based or consumption-based sales models
- Familiarity with enterprise architecture frameworks and design patterns
- Experience working with system integrators or technology partners
- Experience speaking at industry events or publishing technical content
- Technologies You'll UseDatabases: SAP HANA, Oracle, SQL Server, Postgres
- Data platforms: Snowflake, Databricks, BigQuery, Redshift
- Products: Fivetran, dbt platform
- Interview with Talent Acquisition Partner
- Interview with Hiring Manager
- Technical Interview
- Team Interview
- Final Interview: Mock Demo
Level
LeadL6
Salary
$175,000—$220,000
Location
Denver, CO
Occupation
Computer Systems Engineers/Architects
Industry
Computer Systems Design Services
Posted
5 days ago
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