Senior Escalation Services Leader, AI-Driven
united states digital spaceDenver, CO
Senior Escalation Services Leader, AI-Driven
L6
united states digital spaceDenver, COyesterday
Occupations
First-Line Supervisors of Office and Administrative Support WorkersComputer and Information Systems ManagersCompensation and Benefits ManagersIndustries
Custom Computer Programming ServicesTelemarketing Bureaus and Other Contact CentersAll Other Business Support Servicesthe company in Denver, CO is seeking a Senior Leader to head Escalation Services within Benefits Services. You will manage a white-glove escalation team and own the escalation ecosystem, redesigning intake, triage, tooling, and root‑cause infrastructure for future scalability.
You’ll lead executive escalations, access‑to‑care emergencies, and benefit inaccuracies, while partnering to build automated, AI-driven solutions and reduce manual workload for frontline specialists.
Apply now
Level
LeadL6
Location
Denver, CO
Occupation
First-Line Supervisors of Office and Administrative Support Workers
Industry
Custom Computer Programming Services
Posted
yesterday
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