Director of Community Management

Key Responsibilities: Develop and execute strategies for client retention, service quality, and growth. Lead Area Managers and Supervisors; build training, career paths, and succession plans. Standardize SOPs, technology adoption, and risk management; monitor compliance with contracts and laws. Own executive relationships with key Boards/developers; resolve escalations and negotiate renewals. Manage budgets and staffing models; forecast capacity and growth needs. Publish KPIs and QBRs; drive continuous improvement programs.

Qualifications: 12+ years community/property management with significant multi‑site leadership. Proven client relationship, financial, and operational excellence track record. PCAM preferred; exceptional communication and change leadership. Education &

Certifications: Bachelor’s required; master’s preferred. Skills & Competencies (CLEAR Values)Collaboration — partners effectively with boards, residents, vendors, and internal teams. Leadership — takes ownership; for lead/supervisor/manager roles, sets direction and coaches others. Excellence — produces accurate, audit‑ready work; follows SOPs, policies, and governing documents. Accountability — meets deadlines and SLAs; uses KPIs to drive improvements. Respect — communicates clearly and professionally with diverse stakeholders. Work Environment &

Physical Requirements: Office/hybrid role with extended screen time; periodic site/amenity walks and meeting attendance. Some evening/weekend work for events or board meetings may be required. Reasonable accommodations may be made for qualified individuals with disabilities.