Client Service Supervisor- Office Services

Responsibilities: Production and Workflow: Monitor and ensure compliance with established workflow processes and procedures; manage job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines; supervise efficient and economical utilization of equipment, materials and labor. Supervision and Employee Relations: Implement a scheduled plan to train, motivate, develop, and manage site personnel; determine developmental goals and conduct periodic performance reviews with direct reports. Client Relationship Management: Develop and manage relationships with daily and senior level administrators through formal and informal meetings; resolve complaints escalated by the customer or other end users in a timely manner. People Management and Development: Ensure effective performance management with direct reports and oversee the overall process; maintain effective two-way communication within the area of responsibility. Equipment Knowledge and Care: Establish working familiarity with equipment capabilities; maintain all equipment to manufacturer specifications; stay current with technical knowledge of hardware and software. Administration and Reporting: Maintain targeted levels of profitability; manage and control inventory and assets. Results Expected: Maintain compliance with established standards and policies for the operation, manage and develop site human resources, and meet site financial goals.

Qualifications: Requires 5 years of related experience and management of two or more regular full-time employees; bachelor’s degree in a relevant field preferred; associate’s degree or equivalent required. Strong customer service and communication skills are required. Must be able to obtain security and/or other clearances required by customers to enter client premises; travel may be required (Single Site: minimal travel; Multi-Site: up to 15% travel). Must be able to lift up to 50 lbs.

About You: The Skills & Expertise You Bring Please note: this is a customer-facing role and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other related measures. Location and Compensation Various locations in Manhattan & The Bronx. Anticipated annual rate: $66,300 - $68,700. Company and Work Style Canon U.S.A., Inc. offers a competitive compensation package and a full range of rewards. This is a Full-Time On-Site role. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.