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Client Service Representative

L4

vrc malvernArvada, COtoday

$20.00 - $22.00 per hour

Occupations

Veterinary Assistants and Laboratory Animal CaretakersVeterinary Technologists and TechniciansCustomer Service Representatives

Industries

Veterinary ServicesPet Care ServicesAll Other Miscellaneous Ambulatory Health Care Services
Client Service Representative Animal Urgent Care in West Arvada is a smallbut mightyemergency hospital proudly serving our community from a modern, state-of-the-art facility. Established in the early 2000s to meet the need for affordable emergency pet care, AUC has grown into a trusted cornerstone of compassion, resilience, and clinical excellence.
Compensation: $20 $22/hr. based on experience
Schedule: Full-Time.
Days: TBD. Flexible hours needed. Occasional weekends/holidays required.
Benefits Include:
  • 401(k) with employer match
  • Health, Dental, and Vision insuranceHSA / FSA options
  • Life and Disability insurance
  • Paid Time Off (PTO) and Holidays
  • Employee Assistance Program (EAP)
  • Employee Pet Discount
  • Professional development and continuing education support
  • Uniform stipend
Job Description: In this role you will be the face of AUC Arvada for clients as they are checking in for appointments, waiting in the lobby and discharging, and a crucial member of our hospital team.
Responsibilities include:
  • Provide high quality customer service that meets or exceeds the expectations of our clients
  • Facilitate admission of patients
  • Support the doctors and support staff as needed
  • Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
  • Collect deposits for appointments and procedures
  • Communicate patient progress/owner updates to clients in the lobby
  • Answer questions clients may have while in the lobby
  • Schedule future appointments/follow up as needed
  • Sign in visitors and vendors
  • Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
  • Daily cleaning of front desk/lobby area wipe down surfaces, sweep lobby, etc.
  • Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion
Qualifications: At least 2 year of customer service experience in the veterinary field. Familiarity with payment collection processes. Experience managing multi-line phone systems. Proven ability to maintain high accuracy in data entry. Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus! Know Someone Amazing? If this role isn't the right fit but you know a great veterinary professional, send them our way! Email Craig. Rizzo@ethosvet.com to learn more about current opportunities. About Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together. Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
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Level

MidL4

Salary

$20.00 - $22.00 per hour

Location

Arvada, CO

Occupation

Veterinary Assistants and Laboratory Animal Caretakers

Industry

Veterinary Services

Posted

today

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