Sr Process Engineer - IT Production Support in Columbia

Job Title: Sr Process Engineer – IT Production Support Location: Columbia, Maryland Type: Contract To Hire Compensation: $53/hr W-2 Work Model: Hybrid – onsite 2 to 3 times a month Hours: 40.0Responsibilities Monitor daily production processes across platforms including Mainframe (z/OS), CA7, and Jenkins. Monitor applications using tools like Dynatrace and Jenkins for system health and performance. Ensure successful execution of batch jobs and workflows; respond to alerts and system issues. Diagnose, troubleshoot, and resolve job failures (abends), including restarting production and test jobs. Provide Tier 1/L1 support for production applications and tenant systems. Perform end-to-end incident lifecycle management including triage, analysis, resolution, and closure. Conduct root cause analysis (RCA) and identify recurring incident patterns. Document incidents, escalations, and resolutions in tracking tools (e.g., ServiceNow, SharePoint, Salesforce). Collaborate with development, QA, and infrastructure teams for issue resolution. Analyze and process EDI 837/835 healthcare claims and XML files. Investigate claim errors (e.g., 999 rejections) and ensure data integrity. Write and execute complex SQL queries across multi-database (Oracle) environments. Develop and maintain SOPs, runbooks, and system documentation. Document monitoring design, workflows, and support processes. Contribute to continuous improvement initiatives and operational efficiency.

Requirements: BS in computer science, IT, or related field 5–7+ years of experience in IT production support or operations Experience with CA-7 job scheduling and batch processing Strong analytical, troubleshooting, and problem-solving skills Proficiency in SQL and Oracle databases Experience with incident management processes and tools Mainframe: COBOL, JCL, CA7 Scripting: Python, Groovy (Jenkins pipelines) Monitoring Tools: Dynatrace, Jenkins, Prometheus Databases: Oracle, SQL, Snowflakes EDI: 837/835 transactions, XML processing Tools: Jenkins, SharePoint, Salesforce or similar ticketing systems BS degree required

Qualifications: Knowledge of Claims Adjudication processes (Healthcare domain) Experience with EDI transaction standards and healthcare claims systems Exposure to object-oriented programming Experience working with Blue Cross Blue Shield (BCBS) or similar plans Work Environment Fast-paced, production-critical IT environment Require on-call support or extended hours during production incidents. Every job description you produce must end in this order when a ref value exists: M-2 #LI-CK1 Ref: #851-Rockville-S1