Client Support Representative Onsite/Offsite
holy angel home health careHigh Point, NC
Client Support Representative Onsite/Offsite
L3
holy angel home health careHigh Point, NC4 days ago
Occupations
Customer Service RepresentativesOffice Clerks, GeneralReceptionists and Information ClerksIndustries
All Other Business Support ServicesOffice Administrative ServicesTelemarketing Bureaus and Other Contact CentersWe are seeking a professional, reliable, and client-focused Client Support Representative to assist clients with questions, requests, account information, and service-related concerns. The ideal candidate will communicate clearly, resolve issues efficiently, and maintain a positive client experience. This position may be performed onsite, offsite, or in a hybrid arrangement depending on business needs.
Key Responsibilities:
- Serve as a primary point of contact for clients by phone, email, chat, and other approved communication channels. * Respond to client questions and provide accurate information about services, procedures, and account-related matters. * Listen carefully to client concerns and identify appropriate solutions. * Process client requests and update information in company systems. * Document client interactions, requests, and resolutions accurately. * Follow up with clients regarding outstanding questions, requests, or documentation. * Escalate complex or unresolved issues to the appropriate department or supervisor. * Coordinate appointments, services, or other client-related activities when needed. * Maintain accurate and confidential client records. * Provide professional and courteous service during all interactions. * Work with internal teams to resolve client concerns efficiently. * Follow company policies and established service procedures. * Perform other administrative and client-support duties as assigned.
Qualifications:
- High school diploma or equivalent preferred. * Previous client service, customer service, administrative, or support experience preferred. * Excellent verbal and written communication skills. * Strong listening, problem-solving, and interpersonal skills. * Good computer skills and familiarity with email, databases, and office software. * Strong attention to detail and organizational abilities. * Ability to handle confidential information appropriately. * Ability to multitask and prioritize responsibilities. * Professional, dependable, and customer-focused attitude. * Ability to work independently when offsite and collaboratively when onsite.
Apply now
Level
JuniorL3
Location
High Point, NC
Occupation
Customer Service Representatives
Industry
All Other Business Support Services
Posted
4 days ago
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