EMS Dispatcher / Call-Taker

Dispatcher Reports directly to the Communications Supervisor. Under the direction of the Communications Supervisor, performs as a dispatcher coordinating the timely responses to requests for medical assessment and transportation. Principal duties and responsibilities include: Dispatching appropriate resources to requests for medical transportation in a timely manner. Determining the correct level of service and equipment needed for patients depending on condition at time service is requested and verifying all information input by Call Taking Representative presents as accurate. Responding to field crew members via radio, telephone and push-to-talk technologies. Keeps an accurate record of location and status of all staffed ambulances in the CAD system. Assist field crews with determining addresses, closest ambulance receiving hospitals and routing options as necessary. Maintains customer relationships by reporting any instance of change from originally scheduled transportation to the caller. This includes running late to scheduled calls, reroutes/destination changes due to saturated Emergency Rooms or patient condition, etc. Serve as a back-up Call Taking Representative and follow all outlined principle duties and responsibilities of the Call Taking Representative. Report all customer complaints and unusual occurrences to the Communications Supervisor immediately, as well as follow the appropriate process for Management Team notification. Abides by all company and department policies, procedures and processes and reports any instances of deviation from policies, procedures, and processes to the Communications Supervisor as appropriate. Shall at all times act in a highly professional manner. The Dispatcher is an important representative of the organization and should at all times display the highest of quality skills, abilities, and attitude. Assist and/or participate in the job orientation of all newly hired Operations and Communications personnel. Work continually with all departments to create harmony and improve morale within the organization. Shall perform other duties and tasks as directed by the Communications Supervisor and/or Director of Operations.