Customer Service Administrator II
infotree global solutionsLake Forest, IL
Customer Service Administrator II
L4
infotree global solutionsLake Forest, IL9 days ago
Industries
Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesAll Other Miscellaneous Ambulatory Health Care ServicesCustomer Service Administrator
Position Summary:
Responsible for responding to customer inquiries and complaints. Answers and initiates a variety of real-time inbound and outbound voice-based communications to support customer care- primarily order taking & order tracking.
Duties & Responsibilities:
- Provide a solution for all callers- if answer is not known- will need to research and follow upLog customer data for return processing
- Answer and log customer phone calls
- Maintain pleasant & positive phone voice and attitude
- Process customer orders
- Provide shipment, order or invoice documentation upon request (COA/ COC/ PL/ SOA etc)
- Process change requests
- Provide accurate sales rep information to customers upon request
- Create incidents, tasks, and inquires within Service
- Cloud where applicable and respond to those inquiry types assigned to the team.
- Review orders for product availability
- Answer customer phone calls regarding order changes, address changes, shipment preferences, product questions availability, shipping dates and back order resolution
- Coordinate with the shipping companies regarding order status and P.O.D'sExpedite urgent requests, following through with customer to ensure product delivery details are communicated through to delivery
- Ensure phones are covered at all times during normal working hours
- Cross train in other areas within Supply Chain Solutions in order to better support the functions of the supply chain.
- Other miscellaneous duties or special projects as assigned
- Knowledge, Skills & Qualifications:
- Excellent verbal and written communication skills in both English and Spanish
- Basic excel skills
- Ability to come up with creative solutions for customers internal and external with little to no help from a supervisor
- Ability to communicate clearly and effectively- in a positive manner
- Ability to manage tasks in a high pressure environment
- Ability to multi-task in a faced-paced environment
- Knowledge of the manufacturing, sales and distribution processes
Education and Experience:
High School diploma required; college degree preferredERP experience a plus, computer skills required, working knowledge of MS Office Minimum 1 year of Customer Service or Call Center experience preferably in medical or medical device industry
Apply now
Level
MidL4
Location
Lake Forest, IL
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
9 days ago
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