IT Logistics Operations Manager
$82,108.50 - $154,800.00
Apply now (opens in a new tab)IT Logistics Operations Manager
L7
$82,108.50 - $154,800.00
Industries
General Warehousing and StorageComputer Facilities Management ServicesProcess, Physical Distribution, and Logistics Consulting Services- Global Logistics Operations
- Oversee receiving, inventory control, staging, fulfillment, shipping, and reverse logistics across all regions
- Build and maintain one global operating model with consistent SLAs, KPIs, and controls, carried out by regional teams
- Manage domestic and international shipping, carrier relationships, customs and import/export coordination, and RMA/return workflows
- Maintain chain of custody and audit readiness across all asset movementsIT Peripheral Vending Program
- Own vending machine and smart locker operations end to end: catalog, planograms, par levels, restocking, and replenishment forecasting
- Drive machine uptime and item availability targets; coordinate maintenance, incidents, and escalations
- Deliver usage analytics, stockout analysis, and recommendations to optimize catalog and cost-to-serve
- Support vending deployments, relocations, and decommissions for new or changing sites
- Asset & Inventory Management
- Ensure accurate, timely updates to the ITAM system of record for receipt, assignment, transfer, recovery, and disposition
- Oversee cycle-count programs, variance investigation, reconciliation, and obsolete-stock management
- Program Expansion & Projects
- Plan and execute new-site launches, office moves, high-volume onboarding, events, and hardware rollouts
- Scale capacity for surge and growth without fragmenting the service model
- People & Performance Leadership
- Lead, coach, and allocate work across regional leads and logistics technicians
- Own SLA/KPI reporting, root-cause analysis, and performance reviews with client stakeholders
- Maintain SOPs, runbooks, and training; identify automation and process improvement opportunities
- Required7–10 years of experience in IT logistics, supply chain, warehouse, or IT asset operations, including at least 3 years managing teams
- Experience managing multi-site or multi-region operations
- Strong working knowledge of inbound/outbound logistics, international shipping, carriers, and customs processes
- Hands-on experience with ITAM or inventory systems and asset lifecycle management
- Track record of delivering against SLAs/KPIs in a managed services or client-facing environment
- Strong data and reporting skills (Excel/Sheets, dashboards, demand and variance analysis)
- Excellent stakeholder communication and escalation management
- PreferredExperience running IT peripheral vending machines or smart locker programs
- Background in managed services for enterprise technology clients
- Experience with Jira, Service
- Now or similar ITSM/ITAM platforms
- Experience with site launches, hardware refreshes, and large-scale rollouts
- Lean, Six Sigma, or other process improvement background
- Ability to travel as needed
- Salary Range$82,108.50 - $154,800.00 USD (Salary)
Level
ManagerL7
Salary
$82,108.50 - $154,800.00
Location
Millbrae, CA
Occupation
Transportation, Storage, and Distribution Managers
Industry
General Warehousing and Storage
Posted
2 days ago
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