Onsite Printer Technician

Job Description: Responsible for the installation, operation, maintenance, repair, and modification of MFD printer equipment. Serves as the on-site technical expert, ensuring customer satisfaction through timely service delivery, troubleshooting, and training.

Key Responsibilities: Install, operate, and REPAIR MFD printer equipment to meet customer specifications. Diagnose and resolve technical issues, recommending solutions aligned with product and customer requirements. Conduct product assessments and technical analysis for implementations and enhancements. Deliver technical training and product briefings to customers, vendors, and internal teams. Act as the primary on-site representative for customer interactions and support. Manage service calls using multiple systems, ensuring compliance with SLA commitments. Maintain equipment performance within published specifications for electrical, mechanical, and print quality. Communicate effectively with customers regarding service status, estimated arrival times, and resolution updates. Provide guidance on product usage and features. Complete all service procedures and documentation before leaving the customer site. Track and report service data, including call status, parts usage, and inventory levels. Maintain a professional appearance and demeanor at all times.

Additional Duties: Participate in special projects and assignments as directed.

Qualifications: 2–5 years of experience in field service or customer support. Strong electro-mechanical aptitude. Proven experience servicing/repairing printers, imaging devices, or related hardware. Valid driver’s license with an excellent driving record. Proficient in administrative tasks and computer systems. Ability to frequently lift up to 60 pounds. Personal Attributes Strong verbal and written communication skills. Customer-focused with a positive attitude. Quick learner with a proactive approach.