Collections Associate

Hardship Workout Specialist Responsible for assisting with assessing hardship workout requests and granting alternative financing options within guidelines that meet the requirements of the bank as applicable. Identify past due accounts that meet criteria for contact. Review file information and bank records to determine overall customer profile Establish written, verbal or personal contact with customers in order to resolve delinquency Use effective skip trace techniques to locate missing customers and collateral. Review proper approach to adjust delinquent condition through direct collections collateral recovery and disposition, loan extensions, or restructuring of loan terms.