Principal Product Manager

Core Responsibilities: Product Roadmap: Define and drive the roadmap for your product area, aligning it with company-wide growth and marketplace performance goals. Product Discovery & Development: Identify user problems, develop creative solutions, and lead mobile product experiences from discovery and design through launch and iteration. Cross-Functional Partnership: Work day-to-day with a senior engineering team to translate business and operational requirements into clear technical specifications, balancing speed with long-term architectural health. Operational Feedback Loops: Stay close to end users through direct feedback, field research, and collaboration with Operations and Support to identify friction and prioritize improvements. Data-Driven Iteration: Define and track the metrics that matter for your product area, using behavioral analytics, experimentation, and marketplace performance data to guide the roadmap. Executive Communication: Clearly communicate product strategy, trade-offs, and progress to leadership, ensuring alignment across a fast-moving organization.

Key Requirements: Deep Product Expertise: 10+ years of product management experience, with a proven track record of independently designing, building, launching, and scaling meaningful mobile products or significant features. Marketplace & Industry Knowledge: Strong understanding of two-sided marketplaces, gig economy platforms, on-demand services, logistics, mobility, and online-to-offline operational workflows. Mobile Product Ownership: Direct experience building mobile products or significant features used by people performing real-world operational work, ideally drivers, couriers, gig workers, contractors, or service providers. Strategic & Analytical Intelligence: Proven ability to translate complex business problems into actionable product specifications using data-driven insights. Strong experience with behavioral analytics, product performance measurement, experimentation, and rapid iteration. Familiarity with user behavior analytics tools is required. Technical Acumen: Experience working with engineering teams on mobile applications, service-oriented architectures, APIs, and data-driven systems without necessarily being a developer. User-Centric Problem Solving: Demonstrated ability to identify real user problems through direct feedback and field research, challenge assumptions, and develop creative product solutions. People Intelligence & Influence: Exceptional ability to lead by influence, independently drive product initiatives, and work effectively across Engineering, Design, Operations, and business leadership.

Education: Bachelor's degree in Business, Engineering, or a related field, or equivalent practical experience. A Master's degree or MBA is a plus.