California Licensed Funeral Director

Key responsibilities: Respond to inquiries and manage pre-need family consultations, guiding families through the arrangement process Conduct phone and video consultations, presenting information clearly and empathetically to families Maintain high-volume pipeline management, prioritizing and managing an active queue of over 1,000 monthly leadsRequired qualificationsAn active funeral director license and a mortuary school certificate Experience guiding families through arrangement conversations, either pre-need or at-need Genuine comfort with technology, including CRM systems, video calls, and shared documentation Strong reading comprehension and the ability to learn quickly from written process documents Availability for rotating evening, weekend, and holiday shifts