Commercial Insurance Account Manager

Large Business Account Manager OpportunityOur client is a highly respected, established independent insurance agency with a longstanding reputation for exceptional client service, employee retention, and collaborative teamwork. Serving a diverse portfolio of commercial clients across multiple industries, the organization has built its success on strong relationships, technical expertise, and a commitment to supporting both employees and customers. The company fosters a family-oriented culture where team members work together to solve challenges, share knowledge, and support one another's success. With many long-tenured employees and a leadership team dedicated to professional development, this opportunity offers the chance to join a stable organization while inheriting a well-established book of business and building long-term career growthPosition Overview & Key ResponsibilitiesManage and service a large commercial insurance book of business consisting primarily of mid-sized to large accountsServe as the primary point of contact for clients after new business is written and policies are boundHandle policy servicing activities including endorsements, policy changes, certificates of insurance, coverage inquiries, and account maintenanceCoordinate renewal marketing efforts by gathering underwriting information, preparing submissions, and working closely with producers and carrier partnersManage complex commercial accounts with multiple entities, subsidiaries, and locationsBuild and maintain strong client relationships through proactive communication and responsive serviceCollaborate with producers to support client retention, renewal strategies, and account growth opportunitiesWork directly with insurance carriers to address coverage issues, policy changes, and renewal negotiationsMaintain accurate client records and policy documentation within the agency management systemAssist clients with day-to-day insurance needs while ensuring a high level of service and professionalismParticipate in a structured transition process with senior leadership to ensure continuity of service and a seamless transfer of client relationshipsSupport a growing book of business while maintaining strong attention to detail and organizational excellenceQualifications & RequiremeActive Property & Casualty insurance license requiredMinimum of 5–6+ years of commercial lines insurance experience (Manager level) OR 3+ years for a CSRPrevious experience managing large commercial accounts with annual premiums exceeding $30,000 Strong knowledge of commercial insurance coverages, policy servicing, renewals, endorsements, and account management processExperience utilizing agency management systems or similar insurance software platformsExcellent client relationship management and customer service skillsAbility to effectively manage multiple priorities and complex client needsStrong organizational skills, attention to detail, and problem-solving abilityExperience working directly with producers, underwriters, and carrier partnersProfessional communication skills with the ability to manage sophisticated client relationshipsBachelor's degree preferred but not requiredCIC designation preferred; candidates without the designation should be willing to pursue it with company sponsorshipDemonstrated employment stability and commitment to long-term professional growthLeadership potential and interest in future management opportunities are highly valuable