Clinical Operations Lead / Senior Veterinary Technician

Responsibilities include: Hands-on senior veterinary technician responsibilities Technician and assistant workflow Training and development of clinical support staff Appropriate delegation and team utilization Clinical efficiency and organization Equipment and treatment-area readiness Implementation of clinical workflows and established SOPsIdentifying and resolving operational bottlenecks Practice Operations You will take increasing ownership of PRISM's day-to-day operations, including: Identifying and resolving workflow problems Improving operational systems Maintaining appropriate policies and SOPsSupporting inventory and COGS performance Monitoring staffing and operational efficiency Helping optimize appointment capacity and doctor utilization Coordinating operational implementation of new initiatives Monitoring key operational performance indicators Bringing solutions and recommendations forward rather than waiting for problems to be solved for you Our goal is growth through simplification and organized scaling—not growth through unnecessary complexity. We want someone who makes the practice easier to operate as it grows. Working With Our Doctors Our Medical Director retains responsibility for medical standards, clinical decision-making, medical protocols, and professional medical oversight. The Clinical Operations Lead is responsible for the operational environment in which our doctors practice, including scheduling, workflow, support-team allocation, operational expectations, efficiency, and implementation of established practice policies. Previous experience successfully providing operational leadership to veterinarians or other professional clinical staff is a strong plus. Who We're Looking For Our ideal candidate has: Significant veterinary technician experience Strong technical and patient-care skills Previous leadership, supervisory, or operational experience Excellent judgment and communication skills Confidence addressing employee performance and accountability Strong organizational and problem-solving ability The ability to prioritize without requiring constant direction The ability to identify problems, investigate their cause, and develop solutions Comfort using data and practice metrics to identify opportunitiesA genuine interest in improving both people and systemsA mindset focused on simplification, efficiency, and sustainable growthA desire to grow into greater operational ownership over timeCVT/LVT/RVT credentialing is welcomed but not required. Demonstrated technical proficiency, leadership ability, maturity, and judgment are more important to us than credentials alone. Experience in specialty medicine, oncology, integrative medicine, or a high-touch client-care environment is a plus but not required.

What Success Looks Like: Over time, the person in this role becomes the first point of contact for routine operational and team matters. You'll understand what's happening across the practice, identify problems before they become larger issues, develop solutions, support and hold the team accountable, and help create an environment where doctors can focus on medicine and the owner can focus on medical leadership and business strategy. Success in this role means helping PRISM grow revenue and capacity while becoming simpler, more organized, and less dependent on owner involvement. We are looking for someone who wants to be able to say:“I understand what we're trying to accomplish, I know what needs my attention, and I can take ownership of getting it done.”Schedule This is a full-time, five-day-per-week salaried position. The role will initially average approximately 60% clinical work and 40% operational leadership, although responsibilities will flex throughout the week based on practice needs. Some schedule flexibility is important as the practice evolves, including the possibility of future Saturday coverage.

Salary range: $70,000–$80,000, based on veterinary experience, technical proficiency, leadership experience, and demonstrated ability to independently own practice operations. Performance-based bonus opportunities may also be available based on achievement of defined practice and operational goals. Benefits for eligible employees include:50% employer-paid health insurance 50% employer-paid dental insurance 50% employer-paid vision insurance Retirement contribution/match Paid time off Employee discounts Continuing education support About PRISMPRISM Integrative Veterinary Health provides thoughtful, highly personalized care with a focus on integrative oncology, chronic disease, preventative care, and whole-patient health. We are building the next stage of PRISM around sustainable growth, simplification, strong accountability, and exceptional patient and client care. We are looking for someone who wants to help build that future—not by making the practice more complicated, but by helping it run exceptionally well.

Application Process: We are intentionally seeking someone interested in becoming a long-term and integral part of PRISM. Our interview process is designed to ensure the right fit for both the candidate and our team and will include a written response, phone interview, and in-person shadowing experience. Interested applicants must submit their application along with a mandatory cover letter to. In your cover letter, please tell us: Why this particular combination of veterinary medicine, leadership, and practice operations interests you Your previous experience supervising or leading veterinary team members and, if applicable, veterinarians An example of a time you identified a problem or opportunity, developed the solution, and took ownership of implementing it without being directed through each step Any previous exposure to holistic or integrative veterinary modalities The character traits you believe make you particularly well suited for this position Applications submitted without a cover letter addressing these questions will not be considered. Additional information about PRISM Integrative Veterinary Health can be found at www.prismvethealth.com and through our social media accounts @prismvethealth and @drkendrapope.