Resort Housekeeping Manager

Key Responsibilities: Oversee all daily housekeeping operations for approximately 100 timeshare units. Lead, schedule, coach, and support housekeeping supervisors, room attendants, house attendants, and other housekeeping team members. Ensure guest units and assigned public areas consistently meet resort and company cleanliness standards. Conduct regular inspections and follow up promptly on deficiencies. Coordinate daily staffing and assignments based on occupancy, arrivals, departures, and operational needs. Monitor productivity, labor usage, attendance, and overall team performance. Maintain appropriate inventory levels for linens, guest supplies, cleaning products, and housekeeping equipment. Partner closely with resort leadership to address operational needs, guest concerns, and service opportunities. Respond quickly and professionally to housekeeping-related guest or client concerns. Train new employees and provide ongoing coaching and development to the housekeeping team. Ensure compliance with company policies, safety procedures, and applicable health and workplace regulations. Maintain accurate operational records, schedules, inspection documentation, and other required reporting. Support recruiting, onboarding, and retention efforts for the housekeeping department. Promote a positive, accountable, and team-oriented work environment.

Qualifications: Previous housekeeping management experience in a hotel, resort, timeshare, or similar hospitality environment required. Strong leadership and team-management skills. Hands-on management style with the ability to work effectively in a fast-paced operation. Strong organizational, communication, and problem-solving skills. Ability to manage staffing, scheduling, quality control, and daily operational priorities. Strong attention to detail and commitment to maintaining high cleanliness standards. Ability to work a flexible schedule based on resort needs, including weekends and holidays as required. Bilingual English/Spanish is a plus. Compensation & Benefits $65,000 annual salary Medical insurance Dental insurance 401(k) Unlimited PTO Opportunities for professional growth within Vertex Premier Hotel Services Vertex Premier Hotel Services is an E-Verify employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.