Front Desk Associate

Required Qualifications: Background in customer service High school diploma preferred

Pay: Based on background and experience

Pay: $10.00 - $14.00 per hour

Job Summary: Client Relations Specialist – Front Desk role is the first point of contact for the business. Their primary role is to manage traffic of all incoming customers, greet them with a smile, interact in a professional manner and provide a good flow within the main lobby. This role includes taking inbound phone calls, helping the managers with reactive changes to our customer’s schedules for the salon & mobile units, management of our CRM tool, and providing content to our marketing & advertising team.

Job Responsibilities: Front Desk:

• Help achieve team goal setting for mobile & spa through marketing and sales
• MoeGo scheduling
• Check confirmation status
• Vaccine submission/ on file
• Card on file
• Reach out to cancelled appointments
• Answer all inbound messages
• Schedule new clients for salon and mobile
• Reschedule clients as needed
• Manage in/outbound leads
• Receive all inbound customer service calls
• Maintain customer info in MoeGoAid staff with day-to-day tasks including but not limited to customer communication
• Help determine services needed for new pup
• Maintain cleanliness of front end of salon
• Receive groomers report for client
• Referral & customer appreciation programs (example: Dog of the Month)
• Oversee retail inventory & sales
• Check in and Check out of Dogs
• Collect payment and tips
• Input groomers notes per dog