Guitar Technician (Luthier) Store 523

Position Overview: Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission. As our Repair Tech (Guitar), you will provide perform maintenance and repair services on customer-owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work. Characteristics of Successful Repair Technicians Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to handle customer service issues. Initiative: Able to identify opportunities & issues and follow through on work activities to resolve them. Learns quickly and takes positive action without being requested. Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques. Training: Able to effectively train learners and communicate info and techniques so that they are retained.

Responsibilities: Interact with customers, ensuring a positive customer experience Service customer-owned instruments with a high level of craftsmanship Maintain store owned gear, as requested Complete warranty repair work Additional duties as assigned

Requirements: Skilled understanding of repairing Guitars Preferences Foundational product knowledge on Guitar Center products Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under law. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation by calling 1-818-735-8800 ext. 2862 or emailing recruiting@guitarcenter.com. Nice-to-have skills Customer Service Sales Location Jewett City, Connecticut, United States Seniority level Entry level Employment type Full-time Job function Design, Art/Creative, and Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at Tie Talent by 2x Get notified about new Guitar Technician jobs in Jewett City, CT.