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Dispatcher

L4

blaze airWilmington, NC8 days ago

$20.00 - $25.00 per hour

Occupations

Dispatchers, Except Police, Fire, and AmbulancePublic Safety TelecommunicatorsPower Distributors and Dispatchers

Industries

Plumbing, Heating, and Air-Conditioning ContractorsOther Building Equipment ContractorsSteam and Air-Conditioning Supply
Dispatcher Position Looking to trade up to a better opportunity? Blaze Heating, Cooling, Electrical Plumbing Generators is looking to find the best Dispatcher in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team!
What we offer:
  • Weekly pay & paid training
  • Medical, dental, vision insurance
  • Health savings account
  • Short & long term disability
  • Company paid life insurancePTO including vacation and holiday
  • Matching 401(k) + ROTH IRAOn-going training & development, plus growth opportunities
What you will do: Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs. Prioritize service requests based on urgency and technician availability. Monitor and adjust schedules to ensure optimal efficiency and productivity. Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels. Provide customers with information about service availability, estimated arrival times, and any potential delays. Follow up with customers to ensure satisfaction and address any further needs or concerns. Inform customers of the status of their service calls and any changes to scheduled appointments. Maintain accurate records of service calls, customer interactions, and technician activities. Enter data into the company's dispatch and customer management systems. Generate and distribute reports on service performance, technician productivity, and customer satisfaction.
What you will need:
  • 2+ years of dispatch experience 2+ years of customer service experience
  • Service Titan experience preferred
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Problem-solving skills and the ability to work under pressure.
  • Attention to detail and accuracy.
  • The capacity to function both individually and collaboratively is essential.
Schedule: Monday - FridayPosted min pay rate: USD $20.00/Hr. Posted max pay rate: USD $25.00/Hr.
Apply now
Apply now

Level

MidL4

Salary

$20.00 - $25.00 per hour

Location

Wilmington, NC

Occupation

Dispatchers, Except Police, Fire, and Ambulance

Industry

Plumbing, Heating, and Air-Conditioning Contractors

Posted

8 days ago

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