Associate Client Services Manager

Responsibilities: Lead and develop a client-dedicated sub-team of Project Managers and Technical Analysts Coordinate project assignments, capacity, schedules, risks, and delivery requirements across the client portfolio Provide day-to-day operational oversight to ensure accurate, efficient work aligned with client expectations Maintain strong client relationships through proactive communication and timely status reporting Monitor project health, deadlines, workloads, and service levels; identify risks and coordinate corrective actions Escalate client concerns and delivery risks with clear context and next steps Ensure client and project requirements are documented and executed with high quality Coordinate cross-functional work to resolve issues and improve service quality Establish performance expectations and foster accountability, collaboration, and development Support onboarding, training, and SME knowledge in the client environment Participate in planning, process improvement, and status updates for stakeholders Assist with client business reviews and coordination of agendas and action items Support project financial management by tracking scope and budget indicators Act as escalation point and provide coverage as needed Demonstrate leadership and sound judgment balancing client needs with capacity and quality

Key requirements: 3–5 years in eDiscovery or litigation support, with law firm, corporate legal, or service provider experience Proven experience leading or mentoring project management or technical professionals Ability to manage multiple projects and shifting client priorities Strong collaboration and cross-functional teamwork in a shared leadership model Excellent written and spoken communication with clients and stakeholders Strong analytical, problem-solving, and risk assessment skills Client relationship skills to manage expectations and align execution with requirements Ability to provide feedback and foster a collaborative team culture Working knowledge of EDRM, data processing, productions, and legal document workflows Good judgment and calmness in escalations and sensitive matters Bachelor's degree or equivalent; JD or MBA a plus Relativity certifications or eDiscovery certifications preferred collaboration clear communication proactive problem-solving eDiscovery and litigation support project management EDRM workflow knowledge