Client Account Specialist

What You'll Do: Billing & client support Act as the primary billing contact for property managers. Update our Insurance Operating System (IOS) to reflect client requests and changes. Accuracy & revenue Keep billing structures in the IOS accurate. Spot revenue-flow improvements and work with engineering to ship them. Build dashboards that show leadership how billing is performing. Process & enablement Create training videos and tools to improve the client billing experience. Write playbooks for billing support, validation, and troubleshooting. Standardize processes to prevent workflow breakdowns.

What We're Looking For: Sharp attention to detail and a strong instinct for data integrity. Can explain technical and billing issues clearly to non-technical people. Proactive, organized, and takes ownership. Comfortable in-person, 5 days/week, in a fast-paced startup. Compensation & Growth Performance bonuses tied to billing accuracy, CSAT/NPS, and revenue KPIs. Fast-tracked salary growth for strong performers.