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Service Coordinator- Des Moines

L4

marick mechanicalBurlington, IA11 days ago

Occupations

Dispatchers, Except Police, Fire, and AmbulanceCustomer Service RepresentativesOrder Clerks

Industries

Commercial and Industrial Machinery and Equipment Repair and MaintenanceHome and Garden Equipment Repair and MaintenanceAll Other Specialty Trade Contractors
Customer Service Representative The Customer Service Representative's responsibility is to complete intake of customer information and coordinate internally to ensure proper work execution. Additionally, corresponding with technicians in "Real-time" to complete close out process to help maintain the quality of services to our customers.
Responsibilities:
  • Answer phone calls for customer service requests; provide customers with the appropriate timing for when the technician will arrive onsite
  • Reference client service history for new work orders created to ensure proper authorization, credit limits/payment information/COD status, and identify any possible discrepancies
  • Work within customer portals to provide quotes and perform follow up calls with customers
  • Create, open, assign, and/or close work order requests
  • Real time updates via notes in each work order description and various client portals
  • Review technician descriptions on completed work orders for overall literacy, grammar, and spelling, perform visit reviews
  • Correspond with technicians to ensure proper close-out of service calls prior to being dispatched to next call
  • Utilize GPS tracking software to run truck reports, cross reference ticket times, and provide system generated reports when required
  • Dispatch technicians to calls in line with their department and abilities
  • Maintain service department filing
  • Provides updates on parts ETABilling for customer service calls
  • Own and maintain service job life cycle within our utilized software
Requirements/Qualifications:
  • 3 years of customer service experience in a sales/office/corporate setting
  • High School diploma or GEDConstruction/Mechanical/Service industry experience
  • Ability to work as a team player
  • Ability to multitask in a fast-paced environment
  • Verbal & written communication skills
  • Attention to detail and organization
  • Proficiency in Microsoft Word, Excel, & Outlook
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

MidL4

Location

Burlington, IA

Occupation

Dispatchers, Except Police, Fire, and Ambulance

Industry

Commercial and Industrial Machinery and Equipment Repair and Maintenance

Posted

11 days ago

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