Manager, Laboratory Quality Assurance & Point of Care

Responsibilities: Oversee total quality management (TQM) and performance improvement (PI) systems for the region Project-manage design and oversight of regional quality activities to improve metrics Lead opportunities to implement quality improvement, Lean, and Six Sigma processes Provide leadership for developing a quality culture through QA teams and process controls Supervise laboratory staff on ongoing quality improvement projects Develop and implement a regional quality management program across laboratories and satellite sites Collaborate with departments to standardize quality management systems Prepare regional laboratories for inspections by licensing and accrediting bodies (CAP, TJC, FDA, etc.) Direct compliance activities for accreditation reviews and deficiency responses Participate in inter-laboratory surveys, peer reviews, and other quality initiatives Represent the laboratories on Loyola Medicine committees and in performance improvement events Oversee POCT regionally, standardize processes, documentation, and competencies Ensure POCT results accuracy and staff competency per accreditation standards Utilize EMR (Epic) and Laboratory Information Systems for data analysis and problem solving Communicate quality information and corrective actions to leadership and departments Facilitate regional quality council meetings Monitor corrective actions and tracer methodology for regulatory readiness

Key requirements: Bachelor’s degree in Medical Technology or related laboratory science 6-10 years of relevant experience Clinical laboratory experience in progressing roles Experience with regulatory, compliance, and accreditation activities preferred Management experience preferred Licensure/Certifications: Certified Medical Technologist, MLS, or specialty certificates (ASCP or AMT) Six Sigma Green Belt preferred Leadership Collaboration Communication Quality management systems (TQM, PI) POCT oversight and standardization Lean/Six Sigma methodologies