Technical Writer-III

concord it systemsDenver, COyesterday

Occupations

Technical Writers Writers and Authors Eligibility Interviewers, Government Programs

Industries

Health and Welfare Funds Administration of Human Resource Programs (except Education, Public Health, and Veterans' Affairs Programs)Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds

The State of Wisconsin is looking for a Technical Writer III.At time of submittal, you MUST include at least 1 writing sample or other work products sample (max of 3 samples). Any candidates that do not have this included in their submission will be REJECTED and will not be reverted for manager review once the posting has closed. We prefer the candidates be in-state to attend periodic meetings person. Remote work is available for majority of time. Please include in candidate submittals: At least one writing sample or other work products sample (max of three samples).The Department administers numerous benefit programs for current, inactive, and retired public employees and their beneficiaries. The benefit programs include the Wisconsin Retirement System, group health insurance, group life insurance, deferred compensation, employee reimbursement account, income continuation insurance, long-term disability insurance, duty disability, and long-term care insurance. This position will be responsible for developing detailed worker procedures documentation for changed business processes resulting from technology modernization and other changes, updating instructional manuals and informational brochures in plain language.

Qualifications: An acceptable candidate will have extensive experience writing technical policies and procedures and translating complex information into plain language in the insurance or other employee benefits administration field or a related area. Candidates must be able to collaborate with varying audiences and work independently to effectively prioritize and manage completion of their workload. The work requires judgment, initiative, and problem-solving ability. Other specific qualifications include: Ability to develop text and visual representations for large volumes of complex procedure documents meeting organizational standards. Experience writing user-friendly content that meets the needs of the target audience. Experience maintaining and updating technical documents. Experience creating content to educate and instruct an audience with varying levels of baseline knowledge about a complex subject. Experience curating and organizing information into reference documents. Ability to evaluate current content and identify opportunities for process and procedure improvements.

What we are looking for: Someone with 5 years or more experience in the insurance and other employee benefits administration field or a related area. The individual will perform a variety of tasks in collaborating with a variety of subject matter experts to gather information, reviewing screens and process and data flows in multiple technology tools, and working independently to develop effective detailed worker procedures and instructional materials such as manuals and informational brochures in plain language. Top Required Skills & Years of Experience:

Bachelor's degree or comparable professional experience in insurance and other employee benefits administration or related field5 or more years of experience as an effective technical writer, including writing documentation and procedural materials for multiple audiences.
Nice to Have Skills:
Superior written and verbal communication skills, with a keen eye for detail
Proven ability to handle multiple projects simultaneously, with an eye for prioritization.
Self-motivated, self-disciplined, and able to work with minimal supervision.
Quickly learn and understand complex topics and make them easily understandable in text, graphs or diagrams, and pictures.
Ability to review and/or copy edit content developed by others and work collaboratively with cross-functional teams.

Interview Process: Via MS Teams

Duration: 06/30/2025, likely to be extended. Onsite or Remote? The selected hire will be required to come onsite in Madison periodically, but the majority of work will be done remotely from within the state of Wisconsin. Candidates must be CURRENT WI residents. No relocation allowed.

Apply now

Level

SeniorL5

Location

Denver, CO

Occupation

Technical Writers

Industry

Health and Welfare Funds

Posted

yesterday

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