Med Supp (Medigap) Compliance Program Manager

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen-not dilute-our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve. The Job The Med Supp (Medigap) Compliance Program Manager provides independent oversight of assigned components of the Medicare Advantage and Prescription Drug (MAPD) compliance program, with primary responsibility for compliance oversight of the Medigap product and state Department of Insurance regulatory requirements. You Will Accountable for oversight of assigned Medigap and state regulatory affairs compliance domains, partnering with business stakeholders to ensure regulatory requirements are effectively implemented, monitored, and maintained. Monitor and assess federal and state regulatory requirements in collaboration with Legal Affairs and operational partners to assess compliance impact, clarify expectations, and support business understanding of regulatory changes and updates. Serve as the subject matter expert on Medigap requirements, including guaranteed issue rules, enrollment rights, underwriting restrictions, product disclosures, and state-specific market requirements. Assess how changes in Medigap regulation may impact Medicare Advantage enrollment, member behavior, and business strategy. Coordinate the implementation of Department of Insurance regulatory requirements across business areas, ensuring timely and effective compliance with state insurance obligations. Support regulatory examinations, audits, inquiries, and market conduct reviews, which includes coordinating responses to regulatory requests and findings Lead regulatory interpretation and compliance impact assessments for new and evolving requirements; translate regulatory guidance into clear compliance expectations and advisory support for business areas. Recommend new or revised compliance policies, standards, and controls to support regulatory requirements and sustainable compliance in an evolving business environment, demonstrating the ability to lead through ambiguity. Provide compliance guidance and targeted education to assigned functional areas by contributing to training materials, presentations, and educational sessions that reinforce regulatory expectations, while maintaining independence from training administration and tracking. Partner with business units and stakeholders to facilitate implementation of compliance requirements, provide regulatory guidance, support issue resolution, and escalated compliance risks as appropriate. We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN's Vision and Goals. Other duties as assigned. Your Qualifications Bachelor's degree or equivalent combination of education and experience. 5+ years of healthcare compliance, regulatory affairs, audit, risk management, Medicare, Medigap, or related experience. Experience interpreting and implementing federal and state regulatory requirements. Experience conducting compliance risk assessments and providing regulatory guidance to business stakeholders. Experience supporting regulatory examinations, audits, investigations, or corrective action activities. Medicare Advantage, Part D, and/or Medigap experience. Experience working with state Departments of Insurance and state regulatory requirements. Experience supporting regulatory examinations, market conduct reviews, audits, or corrective action plans. Experience leading cross-functional initiatives in a highly regulated healthcare environment. Your Skills/Abilities Regulatory Expertise Strong knowledge of Medicare, Medigap, and state insurance regulatory requirements, including Department of Insurance regulations and consumer protection standards. Analytical and Critical Thinking Ability to interpret complex regulatory requirements and translate them into operationally actionable compliance obligations. Problem Solving Skills Strong compliance risk assessment and problem-solving skills, with the ability to identify, evaluate, and elevate regulatory risks. Effective Written & Verbal Communication Excellent written and verbal communication skills, with the ability to effectively communicate regulatory requirements and compliance risks to various audiences, including senior leadership. Advisory & Consultative Skills Ability to lead cross-functional initiatives and influence stakeholders across Compliance, Legal, Product, Operations, Claims, Enrollment, Marketing, and Member Services. Organizational & Time Management Skills Strong ability to manage multiple priorities, work independently, make risk-based decisions and ability to manage competing demands in a dynamic, highly regulated environment. State Insurance Regulatory Knowledge Knowledge of Washington and/or Oregon Department of Insurance regulations, regulatory processes, filings, examinations, and compliance requirements applicable to Medicare and Medigap products. Stakeholder Influence & Relationship Management Ability to influence and collaborate effectively across business units without direct authority, build consensus, navigate complex organizational dynamics, and drive compliance outcomes through partnership and effective communication.