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Technical Support Engineer - Federal and Enterprise Customers

L6

sepioDerwood, MDtoday

Occupations

Computer Systems Engineers/ArchitectsNetwork and Computer Systems AdministratorsComputer Network Support Specialists

Industries

Computer Systems Design ServicesCustom Computer Programming ServicesSoftware Publishers
Technical Support Engineer – Federal and Enterprise Customers Sepio is a fast-growing start-up in the cybersecurity domain, founded by serious industry veterans, well-funded, and headed by an experienced management team. Sepio is building the first Asset Risk Management platform that provides visibility, control, and mitigation to zero trust, insider threat, BYOD, IT, OT, and IoT security programs. We have an excellent combination of unique products, tier-1 customers, and just all-around great people. Technical Support Engineer – Federal and Enterprise Customers
Location: Rockville, MD, USA; On site.
About the Job: Sepio is seeking an experienced Technical Support Engineer to provide technical assistance and troubleshooting support for enterprise and federal customers. The successful candidate will play a key role in ensuring customer satisfaction by delivering timely, professional, and effective technical support while working closely with engineering, product, and customer-facing teams.
Main Responsibilities:
  • Provide technical support and troubleshooting for enterprise and federal customers across Linux-based, containerized, and network environments.
  • Own and manage customer support cases from investigation through resolution.
  • Investigate and resolve customer issues related to cybersecurity, asset management, and network security solutions.
  • Support product deployment, configuration, upgrades, and operational maintenance.
  • Perform system analysis, log review, troubleshooting, and root cause investigations.
  • Collaborate with Engineering, Product, Customer Success, and other internal teams to resolve complex technical issues.
  • Document technical issues, troubleshooting steps, solutions, and best practices.
  • Contribute to service reliability, operational excellence, and continuous improvement initiatives.
  • Essential Skills & Experience 5+ years of experience in technical support or a related technical role.
  • Strong networking knowledge, including TCP/IP, routing, switching, VLANs, DNS, DHCP, and network troubleshooting.
  • Experience working directly with enterprise customers and managing support cases through resolution.
  • Strong communication and problem-solving skills. Strong team player who proactively keeps relevant stakeholders updated and understands the broader impact of customer issues.
  • Hands-on experience with Ubuntu and RHEL Linux administration, including configuration, networking, permissions, logs, and troubleshooting.
  • Hands-on experience with Podman and containerized environments, Docker experience is a plus.
  • Familiarity with virtualization platforms such as VMware, Proxmox, or Hyper-V.Understanding REST APIs, HTTP/HTTPS, authentication, and API troubleshooting.
  • Experience using browser developer tools, such as Chrome DevTools, for troubleshooting web applications and network issues.
  • Understanding cybersecurity, asset management, or network security solutions.
  • Must be authorized to work in the United States without sponsorship and qualify as a U.S. Person as required for supporting federal customers.
  • Sepio is an equal opportunity employer
  • We celebrate diversity and are committed to creating an inclusive environment for all employees.
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

LeadL6

Location

Derwood, MD

Occupation

Computer Systems Engineers/Architects

Industry

Computer Systems Design Services

Posted

today

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