Customer Account Specialist

Key Responsibilities: Customer Service Handle customer inquiries regarding shortages, damages, incorrect shipments, order status, and other order issues. Place orders for customers. Enter and update customer orders, including changes or special requests. Work with freight carriers and Fed Ex to resolve lost or damaged shipments. Issue call tags and coordinate product returns. Maintain customer files and assist with periodic file purging. Process credit card payments. Monitor and respond to Customer Service emails as needed. Assist with showroom and pre-show activities as needed. Provide front desk coverage as needed. Collections Manage a portfolio of customer accounts for past-due and current invoices. Contact customers via phone and email with payment reminders and account updates. Review and update customer account information to ensure accuracy. Track and document collection activities in spreadsheets and internal systems. Work with customers to review accounts and resolve payment discrepancies.

Job Requirements: Previous experience in customer service and/or collections preferred. Strong communication and problem-solving skills. Ability to manage multiple tasks and priorities effectively. Proficiency with Microsoft Office, including Excel, Outlook, and Word, with the ability to learn internal systems. Detail-oriented with strong organizational skills. Team player with a customer-first mindset.

Work Environment: Fast-paced during certain times of the year, especially during seasonal peaks. Collaborative department that balances multiple responsibilities across customer service and collections. Regular interaction with customers, freight carriers, and internal departments. Open-concept work environment. Security fob entry into the building. Job Details

Job Type: Full-time

Category: Customer Service Salaried: Hourly