Head of Operations
gigsBrooklyn, NY
Head of Operations
L8
gigsBrooklyn, NYtoday
Occupations
General and Operations ManagersChief ExecutivesBusiness Operations Specialists, All OtherOverview:
As Head of Operations at Gigs, you will own the end-to-end customer and partner lifecycle from signed contract to live revenue, the company’s operating cadence, and cross-functional operational standards. You’ll establish repeatable launch playbooks, align planning and reporting rhythms, and set the bar for functional ops across teams. You’ll also lead BizOps, accelerating expansion and AI-driven efficiency to scale the business. This is a high-impact, culture-setting role in a fast-growing, AI-forward telecom infrastructure company. Compensation / Benefits competitive compensation stock options home office stipend learning and development budget free phone and international data plan
Responsibilities:
Own the end-to-end partner lifecycle from contract to live revenue with a repeatable launch process and clear ownership Design and run company-wide operating cadence including annual planning, quarterly goals, and business reviews Set cross-functional operational standards and tooling conventions to align multiple functions (support, growth, people, connectivity, product, legal, talent) Lead BizOps; manage expansion operations, AI-driven efficiency initiatives, and cross-functional special projects
Key requirements:
Operated at scale in a high-growth startup or scaleup (>250 employees) Strong planning, process design, and cross-functional orchestration Ability to own multi-functional processes, including handoffs, owners, and follow-through Analytically sharp with ability to define metrics and build reporting Track record of using AI as an operational lever to drive efficiency Experience with international expansion or multi-jurisdiction operations (preferred) Based in or willing to move to New York or San Francisco Direct communication Results-oriented with ownership Strategic thinking with hands-on execution Process design and launch playbooks Business planning and governance KPI reporting and dashboards
Apply now (opens in a new tab)
Level
DirectorL8
Location
Brooklyn, NY
Occupation
General and Operations Managers
Industry
Custom Computer Programming Services
Posted
today
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