Customer Success Team Lead - Base44

Responsibilities: Lead, coach and develop a team of CSMs/Account Managers with a coaching-first cadence Manage a small book of strategic mid-market accounts and act as escalation point for top customers Design and optimize the post-sale operating model for mid-market customers (segmentation, coverage, onboarding/adoption playbooks, handoffs from Sales) Oversee both scaled and high-touch motions and assign customers to appropriate approaches Own team results for retention, renewals, health and accurate forecasting; collaborate with Sales on expansion Monitor health, usage and risk signals; intervene to support at-risk accounts Partner with cross-functional teams to ensure successful onboarding, adoption and renewal lifecycle

Key requirements: 5+ years in account management or customer success in a B2B technology company 3+ years directly managing and developing a team of account managers or customer success managers Proven track record of driving retention, renewals and expansion for mid-market accounts Experience managing both scaled programmatic and high-touch motions Strong communication and executive presence; ability to engage with stakeholders from end users to executives Data-driven with comfort using CRM/reporting tools, ideally HubSpot, and forecasting of renewals/expansion Experience managing enterprise customers – advantage communication executive presence relationship-building HubSpot CRM forecasting