Rapid-Response Customer Experience Pro

Freedom Air and Plumbing in Rockledge, FL is seeking a Customer Experience Specialist to be the first voice customers hear. You will convert inquiries into booked appointments, coordinate with Dispatch, and guide customers through the service process with empathy and urgency. The role emphasizes accuracy, responsiveness, and trust-building to set up successful technician visits. The ideal candidate has at least 1 year in customer service or call center environments, strong communication skills,