Senior Customer Service Representative

Key Responsibilities: Build the CRM Software report leadership checks before the CA review Build the Richmond reference network that closes deals for you Segment audiences and personalize outreach to lift response rates Own the handoff doc that keeps nothing falling between SLA Management and CRM Spot which Richmond accounts are about to churn and win them back Forecast demand and align marketing investment with sales objectives Mine SLA Management data for the plainspoken story that wins the room Pitch, listen, adjust, and pitch again until the sales marketing deal lands What You'll BringSound instincts for reading a room you've never been in before Demonstrated ability to manage competing priorities under tight deadlines Clear thinking under the kind of pressure Richmond, CA deadlines bring A solid foundation in Verbal Communication, refined over 6+ years Curiosity and a continuous drive to sharpen your sales marketing craft An appetite for ownership that scales with the stakes A communication style that translates jargon back into plain English Bank of America is a Richmond, CA-based company on an outcome-focused path to redefine the sales marketing industry. Disagreement is welcome here, but once we decide, the whole Bank of America team rows in the same direction. What sits behind the $122,000 - $176,000 offer is a Bank of America culture built on real mentorship, generous benefits, and schedules that bend toward family. Hiring is open and ongoing for this remote position in Richmond.