On-Site Service Engineer - Data Center/ Server Hardware
unisysMemphis, TN
On-Site Service Engineer - Data Center/ Server Hardware
L5
unisysMemphis, TNtoday
Occupations
Computer Systems Engineers/ArchitectsNetwork and Computer Systems AdministratorsComputer User Support SpecialistsIndustries
Computer Systems Design ServicesComputer Facilities Management ServicesComputing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesWhat success looks like in this role: Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure. This is a hands-on server hardware and break/fix role. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment. At Unisys, we invest in your health, security, and future. Enjoy comprehensive medical, dental, and vision coverage (including 100% company-paid short-term disability), a 401(k) with up to a 4% company match, and an HSA with employer contributions of up to $500/year. Associates are also eligible for an annual bonus, along with free virtual care, second-opinion medical consultations, an Employee Assistance Program, generous life and disability insurance, and perks like pet insurance and commuter benefits - all designed to support you and your family, wherever life takes you. Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority.
What You'll Do:
Provide on-site technical support for Dell PowerEdge and other enterprise server hardware
Diagnose and resolve server hardware failures and system issues to minimize customer downtime
Perform hands-on hardware installation, removal, replacement, and repair, including:
- Memory/DIMMsCPUs/processors
- Power supplies
- Fans and cooling components
- Hard drives/SSDsRAID/HBA componentsNICs and other PCIe componentsGPUs and accelerator hardware
- Motherboards/system boards and other server components
- Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration
- Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics
- Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms
- Execute both reactive break/fix and preventive maintenance following established procedures
- Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources
- Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution
- Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details
- Escalate complex technical issues when appropriate
- Participate in on-call rotations and provide extended coverage as required
- You will be successful in this role if you have:
What You Bring:
- Required 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure
- Direct, hands-on experience physically working on server hardware - installing, removing, diagnosing, repairing, or replacing server components
- Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUsExperience working with rack-mounted enterprise servers in a data center, field service, or customer environment
- Strong understanding of server hardware architecture and troubleshooting methodology
- Experience with hardware diagnostics, BIOS/firmware, and server management tools
- Familiarity with Linux or similar operating systems
- Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues
- Comfortable working independently in a customer-facing environment
- Ability to clearly communicate technical issues and resolutions to customers and internal teams
- Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules
Preferred Qualifications:
- Experience supporting Dell PowerEdge servers
- Dell or other enterprise hardware certifications
- Experience with iDRAC, iLO, or comparable server management platforms
Experience supporting GPU/AI server infrastructure#LI-BW1This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.
Apply now
Level
SeniorL5
Location
Memphis, TN
Occupation
Computer Systems Engineers/Architects
Industry
Computer Systems Design Services
Posted
today
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