VP, Global Lounge Operations & Guest Experience

Chase is seeking a Vice President Lounge Operations to steer the day-to-day operating strategy for our airport lounge network, ensuring a consistent, high-quality guest experience as we scale. You will partner with lounge operators and internal teams to drive service excellence, strong controls, and disciplined financial performance. You will leverage data and customer insights to spot trends, resolve issues rapidly, and drive continuous improvement that enhances how customers experience our