COOK SYSTEMS has an immediate need for a Change Enablement Analyst The Change Enablement team assists with change efforts across a variety of technologies for collaboration, event management, CRM, finance, BI, and infrastructure. Ideal candidate for this role has broad experience working in an IT division and has successfully implemented a change enablement/change management plan to integrate a new/updated technology or process. The analyst should be able to build enthusiasm and minimize resistance during pre-implementation activities, design appropriate training and change activities, and re-enforce best practices during post-implementation monitoring.
ESSENTIAL JOB FUNCTIONS:
Create an end-to-end plan to integrate new technology coordinating between business stakeholders and IT partners Analyze (or re-engineer) business and technology processes clearly and comprehensively Define and evaluate change effectiveness against measurable objectives through all phases of the project Demonstrate experience with one or more documentation tools to create high quality knowledge base articles/technical documentation with consistent formatting – sample required Leverage multiple communication channels targeted to various audience sizes and technical backgrounds. – sample required Create training for self-service and in-person/virtual modes of learning using digital authoring tools (DAS, Articulate Rise, and/or video) – sample requiredREQUIREMENTS:Experience in an agile environment – Recommended, not required. Experience with Confluence – Recommended, not required. Must have experience with similar tool. Microsoft 365 (Teams, SharePoint, Office) Background working with IT organization supporting technology, process, or business change initiatives. Must be able to develop and execute change enablement/change management plans for new or updated technologies and processes; Experience creating knowledge base articles, technical documentation, or similar support materials. Ability to engage and collaborate with business stakeholders, project teams, and IT partners. Creating training materials for self-service, virtual, and/or instructor-led learning. Experience executing end-to-end technology change efforts using a change management framework (e.g., Prosci, Kotter, or similar) Top 3 Required Skills: Self Starter capable of engaging and collaborating with multiple project or product stakeholders to analyze technology change impacts. Experience executing end-to-end technology change within a change framework (ex. Kotter, Prosci, etc or hybrid) Demonstrated ability to create resources to support change (Communications, Digital Learning Guides, and AI Tools).e/o/e
