People & Culture Manager

Position Summary: The People & Culture Manager plays a critical leadership role in fostering a high-performance, engaged, and inclusive workplace for a large-scale resort operation of approximately 550 team members. This position partners with operational leaders to drive culture, ensure compliance, develop talent, and deliver exceptional team member experiences aligned with the resort’s values and service standards. What You Will Accomplish

Key Responsibilities: Culture & Engagement Champion a positive, inclusive, and service-driven culture reflective of the resort’s values Lead team member engagement initiatives, surveys, and action planning Oversee recognition programs, events, and communication strategies Serve as a visible and approachable resource for all team members Employee Relations Provide guidance and resolution on employee relations matters, including conflict resolution, investigations, and corrective action Ensure fair and consistent application of policies and procedures Coach managers on leadership effectiveness and team dynamics Talent Acquisition & Onboarding Partner with department leaders to recruit, hire, and retain top talent Oversee onboarding programs to ensure a seamless and engaging new hire experience Support workforce planning for seasonal and high-volume staffing needs Training & Development Drive leadership development and training programs Identify skill gaps and create learning opportunities for team members Support succession planning and internal career growth initiatives Compliance & HR Operations Ensure compliance with all federal, state (California), and local labor laws Maintain HR policies, procedures, and team member handbook Oversee payroll support, benefits administration, and HRIS systems Ensure proper documentation and recordkeeping practices Safety & Wellbeing Promote a strong safety culture and partner with leadership on risk management initiatives Support workers’ compensation processes and return-to-work programs Champion wellness initiatives for team members Strategic Partnership Act as a trusted advisor to department leaders on all people-related matters Analyze HR metrics (turnover, engagement, labor trends) to inform decisions Support organizational changes and continuous improvement initiatives What You Will Bring

Qualifications: Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience) Spanish language proficiency is strongly preferred. 5–8+ years of progressive HR experience, preferably in hospitality or resort environments Experience supporting large, diverse workforces (300+ team members preferred) Strong knowledge of California labor laws and HR best practices Workday Experience a plus Demonstrated success in employee relations and conflict resolution Excellent communication, coaching, and leadership skills

Key Competencies: Relationship building and influence Problem-solving and sound judgment Confidentiality and integrity Adaptability in a fast-paced environment Strong organizational and time management skills Work Environment & Expectations On-site role in a dynamic, guest-focused resort environment Ability to work flexible schedules including weekends and holidays as needed Regular interaction with all levels of team members and leadership