Epic Ambulatory Go-Live ATE Support

What You'll Do: Review client-specific training and reference materials before go-live Participate in orientation training specific to the client's Epic environment Support front desk staff, clinicians, and physicians in day-to-day use of Epic Identify, document, and escalate software issues as they arise Respond first to high-priority and critical issues Document clinician satisfaction and system adoption as directed by the client

What We're Looking For: Prior Epic at-the-elbow (ATE) go-live support experience is required Working knowledge of Epic Ambulatory / outpatient clinic workflows Comfort supporting physicians and clinical staff in a live patient care setting Strong communication skills, patience, and a calm presence under pressure Travel & Location 100% on-site at the client location Candidates local to the NYC metro / tri-state area (NY, NJ, CT) will be prioritized Must be willing to travel, including overnight stays, as the project schedule dictates Ingenuity Group is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.