Accounts Manager
carguysRockford, MI
$62,400
Apply nowAccounts Manager
L4
carguysRockford, MIyesterday
$62,400
Occupations
Sales ManagersSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelAutomotive EngineersJob Description:
Accounts Manager – Car Guys Inc.
tis position is working directly for Car Guys Inc. in our home office in Rockford, MI. We are searching for ahigh‑energy, client‑focused Accounts Managerwho thrives on building relationships, solving problems, and driving real business impact. This role is built for someone who wants ownership — ownership of accounts, ownership of outcomes, and ownership of the client experience.
You’ll be stepping into a fast‑moving environment where your work directly influences retention, satisfaction, and long‑term client value. This full‑time position offers acompetitive salary of $62,400 per yearand is based in Rockford, MI, just north of Grand Rapids, operating in ahybrid environmentthat blends flexibility with collaboration. You’ll work closely with executive leadership to elevate how Car Guys Inc. delivers value across our operations and recruiting SaaS ecosystem.
This is your chance to be the person clients trust, rely on, and stay with — because of YOU.
What You’ll Do:
Own the relationship. Become the go‑to partner for a portfolio of client accounts
Drive retention. Reduce churn through proactive communication, strategic insight, and early risk detection
Deliver satisfaction. Lead structured check‑ins, feedback loops, and value‑alignment conversations that keep clients engaged
Grow accounts. Spot upsell and expansion opportunities that align with client needs and business goals
Solve fast. Jump on issues quickly, coordinate across teams, and maintain a reputation for responsiveness
Track performance. Monitor account health, KPIs, and retention metrics to guide strategy and report results
Innovate.** Improve processes, communication standards, and client experience workflows
Collaborate.** Work with operations, recruiting SaaS, and leadership to deliver seamless, high‑impact service
What You Bring:
3+ years of account management or client success experience
Proven ability to reduce churn and elevate client satisfaction
Exceptional communication and relationship‑building skills
Strong organizational discipline and ability to manage multiple priorities
CRM proficiency and analytical mindset
Professionalism, ownership, and relentless follow‑through
Bonus Points:
Automotive, recruiting SaaS, or operations‑focused industry experience
Background in process optimization or client lifecycle management
Data‑driven approach to client insights and retention strategy
Performance Metrics
Client retention
Churn reduction
Account growth and upsell success
Responsiveness and resolution speed
Account Management; Client Success; Client Retention; Churn Reduction; Customer Satisfaction; Relationship Management; Strategic Accounts; Client Engagement; Upsell Opportunities; Cross‑Sell Strategy; CRM Systems; Account Health Monitoring; Client Lifecycle Management; Process Optimization; Conflict Resolution; Professional Communication; Client Experience; Customer Value Delivery; SaaS Account Management; Automotive Industry; Operations Support; Data‑Driven Decision Making; Client Reporting; KPI Tracking; High‑Touch Service; Client Partnership; Client Advocacy; Portfolio Management; Client Expansion; Client Feedback Loops; Risk Identification; Retention Strategy; Client Issue Resolution; Client Relationship Building; Client Success Metrics; Client Satisfaction Reviews; Client Health Scoring; Client Value Maximization; Client Support Coordination; Client Communication Standards; Client Engagement Strategy; Client Success Operations.
#ZR
Apply now
Level
MidL4
Salary
$62,400
Location
Rockford, MI
Occupation
Sales Managers
Industry
Used Car Dealers
Posted
yesterday
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