Selling and Support Captain, Mall of America - Full Time

A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. As a Selling and Support Captain, you are an advocate for the customer and a role model for your colleagues. As an elevated hourly colleague, you are an expert in customer satisfaction, merchandising, and building brand loyalty. Under the supervision of a People Leader, you will play a key role in communicating expectations and priorities to our colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Performance-based incentives Employee Assistance Program with mental health counseling and legal/financial advice Tuition reimbursement Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service. As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding. Ensure high-level of customer service through problem-solving and customer-focused resolutions. Enhance the in-store customer experience by promoting our Macy's mobile app. Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes. Lead and participate in the adherence to our best in class merchandise standards. Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders. Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality Proficient in communicating effectively with customers and providing clear direction to colleagues Self-starter in adapting quickly to changing customer expectations and needs High school diploma or equivalent Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story - Apply Today! This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.