Customer Service Administration Specialist (Manufacturing)

Service Administration Specialist Position SummaryThe Service Administration Specialist is responsible for supporting customers and internal parties in managing the order entry and fulfillment processes. They work closely with various departments, including Service Account Management, Sales, Planning, and Plant Management, to ensure successful delivery of customer orders. Principle ResponsibilitiesManage contract review process with Service Account Management and Sales Support or manage quoting process for new and re-quotes Enter orders into appropriate ERP system(s) Work with Engineering/Materials Management for order fulfillment Research late deliveries and other related questions Coordinate with vendors and sub-vendors for order status and expedite activities Coordinate Supplier Change Requests internally and with customers Manage RMA process, including tracking returns and issuing credits with Accounting Generate customer order acknowledgements and other order-related communications Generate customer-facing reports and correspondence Access and update customer portal(s) with appropriate product and order information Work with customers via email and telephone for order clarification and changes Participate in customer calls related to order fulfillment process and activities Support regular NPI meetings. Qualification RequirementsCredentials/Experience: High School diploma or general education degree (GED) required At least 5 years related experience in customer service Experience/Educational/Training Preferred: Customer service in manufacturing environment preferred Bachelor's degree (B.A. or B.S. ) from a four-year college or university preferable ERP experience with Epicore CRM system working knowledge Knowledge, Skills, and Abilities: Ability to work successfully with internal and external customers Strong Communication Skills and the ability to write reports Ability to present information from suppliers and customers Ability to work collaboratively with all departments Detailed oriented Flexibility in schedule Proficient in Microsoft Office Effective time management including goal setting and completion of goals Other Requirements Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.