Remote Incident Management Leader - IT Help Desk
synergy servicesReston, VA
Remote Incident Management Leader - IT Help Desk
L4
synergy servicesReston, VAyesterday
Occupations
Computer and Information Systems ManagersComputer User Support SpecialistsNetwork and Computer Systems AdministratorsIndustries
Custom Computer Programming ServicesComputer Systems Design ServicesOther Computer Related ServicesSynergy is seeking a dynamic and customer-focused Incident Management Team (Help Desk) Manager to lead our enterprise IT support operations. This role oversees Tier 2 and Tier 3 Help Desk technicians, ensuring rapid response and timely resolution of IT incidents in alignment with federal SLAs.
You will champion ITSM best practices, manage Jira workflows, and report on KPIs, driving continuous improvement. This remote role supports federal portfolios and emphasizes automation, metrics, and
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Level
MidL4
Location
Reston, VA
Occupation
Computer and Information Systems Managers
Industry
Custom Computer Programming Services
Posted
yesterday
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