Coordinator, Operations & Technical Base - Universal Kids resort

Job Responsibilities: Receives incoming communication and dispatches the appropriate technical trade in response to non-emergency and emergency issues that include, but are not limited to, incoming trouble maintenance calls for rides, merchandise locations, restaurants, food equipment, support buildings and any on-site facility concern. Documents all trouble calls in Maximo and ensures work orders are coded to the appropriate team. Asks exploratory questions to identify concerns, as well as fully investigates issues related to ride downtimes. Compiles daily and weekly reporting data in partnership with multiple areas across UKR. Logs operational statistical reports regarding park attendance/capacity, attraction downtimes, ride counts, and security counts. Handles calls from Team Members calling the call-in line and maintains call logs in accordance to established attendance guidelines and reports information to appropriate parties. Maintains inventory of all assets. Responsible for the collection and distribution of inventory including, but not limited to, radios, cell phones, and venue keys. Provides operating instruction and troubleshoots equipment. Updates departmental phone listings, Daily Snapshots, and Team Member Reference Guides on a daily and weekly basis. Ensures all communication is sent to partners based on a pre-determined schedule. Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities. Perform other duties as assigned.

Education: High school diploma or GED is preferred.

Experience: 1+ years clerical or customer service/call center experience preferred; or equivalent combination of education and experience. Universal Kids Resort. Here you can. Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE.