Senior Manager, eCommerce Operations

Preferred Qualifications: Bachelor’s degree in Business, Operations, Analytics, Technology, or a related field. 10+ years of experience in eCommerce operations, technical support, or a related field, with a proven track record of managing mission-critical systems. 5+ years of progressive leadership experience, including demonstrated success managing people managers. Customer Experience/Customer Journey eCommerce Platforms Order Management Systems Process-oriented Problem Solver Technology LiaisonJob SummaryDrives the operational strategy and governance for the eCommerce platform's reliability, scalability, and performance. Governs the end-to-end operational framework, from incident management to process excellence, to ensure long‑term platform stability. Partners with senior leadership to align operational strategy with business objectives, proactively managing risk and enabling sustainable growth. Major Tasks, Responsibilities, and Key AccountabilitiesDevelops managers and senior leaders on the team, building scalable team structures and succession plans to support long‑term operational needs. Holds ultimate accountability for the eCommerce platform's operational health, resilience, and production stability. Sets the governing strategy for incident management and serves as the final escalation point for high‑severity business incidents. Influences cross‑functional roadmaps, partnering with senior leadership to ensure operational readiness for all major business initiatives. Owns the complete operational governance framework, including all standard operating procedures, compliance controls, and audit processes. Sponsors strategic continuous improvement initiatives, analyzing performance trends to mitigate systemic risks and drive long‑term platform stability. Nature and ScopeSolutions require analysis and investigation. Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience. May recommend/make decisions regarding new programs/initiatives that have significant impact to the business and carry consequences in unsuccessful endeavors. Manages a larger team or multiple small teams through direction of subordinate management and/or supervisory staff. Work EnvironmentLocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Typically 5% to 20% of the time.