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Onsite - Inbound Customer Support Advisor (Pet Industry)

L3

express employment professionals defunctArizona City, AZ2 days ago

$18/hour

Occupations

Customer Service RepresentativesAnimal CaretakersVeterinary Assistants and Laboratory Animal Caretakers

Industries

Pet Care (except Veterinary) ServicesAll Other Personal ServicesPet and Pet Supplies Retailers
Job Full Description Inbound Customer Support Advisor (Pet Industry)
Location: Mesa, AZ (100% Onsite)
Pay: $18/hour Employment Type: Full-TimeAbout the Opportunity
We are seeking compassionate, customer-focused professionals to join our growing Customer Support team supporting a leading national pet retail organization. This role is ideal for individuals who are passionate about helping people and their pets while building a long-term career in customer service. As an Inbound Customer Support Advisor, you will serve as the first point of contact for customers, assisting with order updates, order tracking, appointment support, account inquiries, and general customer service needs. We are looking for empathetic individuals who genuinely enjoy helping others and can deliver exceptional service in a fast-paced call center environment. Pet lovers are strongly encouraged to apply!
Key Responsibilities:
  • Handle inbound customer service calls professionally and efficiently
  • Assist customers with order status updates and shipment tracking
  • Support appointment scheduling and appointment-related inquiries
  • Resolve customer concerns with empathy, patience, and professionalism
  • Accurately document customer interactions and resolutions
  • Navigate multiple systems while maintaining attention to detail
  • Troubleshoot customer issues and provide effective solutions
  • Meet quality, productivity, and customer satisfaction goals
  • Deliver a positive customer experience on every interaction
Qualifications:
  • High School Diploma or GED required
  • Previous customer service or call center experience preferred
  • Strong verbal and written communication skills
  • Excellent active listening and problem-solving abilities
  • Genuine passion for helping customers and their pets
  • Strong attention to detail and accuracy
  • Ability to multitask and work across multiple systems simultaneously
  • Strong time management and organizational skills
  • Professional demeanor in challenging situations
  • Ability to work independently and make sound decisions
  • Adaptable and flexible in a changing environment
  • Technical support experience with PC, Mac, iOS, tablets, software applications, or related products is a plus
  • Schedule Requirements
  • Must be available to work any day of the week, including weekends
  • Employees receive two scheduled days off each week
  • Regular shifts are scheduled between 5:00 AM and 5:00 PM based on business needs9-hour shifts, including a 1-hour unpaid lunch break
  • Scheduling flexibility is required
  • Paid Training Program
  • Week 1 Schedule
  • Monday - Friday8:00 AM - 5:00 PM4-Week Paid Onsite Training
  • Weeks 1-2Classroom-based instruction
  • Systems and technology training
  • Policies and procedures
  • Customer service best practices
  • Order management and support processes
  • Weeks 3-4Hands-on call support
  • Live customer interactions
  • One-on-one coaching
  • Performance development and feedback
Important: Full attendance throughout training is required for successful completion of the onboarding program. Work Environment 100% onsite in Mesa, AZFast-paced inbound call center environment Supportive team atmosphere Career growth and advancement opportunities Opportunity to build long-term customer service expertise
What We're Looking For: Successful candidates will demonstrate:
  • A customer-first mindset
  • Strong empathy and patience
  • Passion for pets and pet owners
  • Excellent communication skills
  • Reliability and commitment to attendance
  • Desire for long-term career growth
  • Ability to thrive in a team-oriented environment
  • Apply Today
  • Immediate interviews are available for qualified candidates. If you are a dedicated customer service professional who enjoys helping others and wants to be part of a growing team, we encourage you to apply today. Mesa, AZ 2105 849 North Dobson Road Suite 107 Mesa, AZ 85201
Apply now
Apply now

Level

JuniorL3

Salary

$18/hour

Location

Arizona City, AZ

Occupation

Customer Service Representatives

Industry

Pet Care (except Veterinary) Services

Posted

2 days ago

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