Service Loaner Concierge

Location: Tim Moran Hyundai and Ford – Hemet, CA Tim Moran Auto Group in Hemet is looking for an upbeat, friendly Service Loaner Concierge to join our Hyundai and Ford Service Department team! This is a great opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and has a passion for the automotive industry.

Position Overview: As a Service Loaner Concierge, you are the face of our service department’s premium loaner vehicle experience. You will oversee the daily management, deployment, and care of our dual-brand Ford and Hyundai alternate transportation fleets. Your mission is to elevate the service experience by providing seamless, hospitable, and high-efficiency mobility solutions for our customers—ensuring every customer drives away in a clean, safe, and fully prepared Hyundai or Ford vehicle while their personal vehicle is in for service.

Key Responsibilities: Customer Service & Hospitality Warmly welcome service customers requesting alternate transportation with a high level of professionalism. Walk customers through loaner agreements, insurance verifications, and digital rental check-in/check-out procedures. Conduct a pre-drive walkaround with each customer, demonstrating basic vehicle features (e.g., Apple Car Play, Android Auto). Provide an exceptional customer experience from start to finish

Qualifications: Upbeat, positive, and customer-focused attitude Friendly and professional communication skills Some automotive knowledge preferred Ability to think on your feet and multitask in a busy environment Strong organizational skills and attention to detail Team player with a desire to help others Why Work at Tim Moran Auto Group? Supportive, team-oriented work environment Opportunity to grow within a well-established dealership Fast-paced and engaging role with daily customer interaction If you’re energetic, personable, and enjoy helping customers while keeping things running smoothly, we’d love to hear from you!