Customer Service Coordinator

Responsibilities: Proactively reach out to delivery drivers to set expectations and instructions Train and re-educate drivers on compliance Address delivery issues with urgency and empathy Analyze and interpret delivery data to identify trends Execute workflows to meet SLAs Collaborate with internal teams to improve processes

Qualifications: Bachelor’s degree or equivalent work experience 2+ years project coordination experience (technology or grocery/convenience) Strong organizational, communication, and problem-solving skills Typing speed 40+ WPM, above average tech fluency Proficiency with Google Sheets, G-Suite; familiarity with Slack, Salesforce, Atlassian a plus Seniority level Entry level Employment type Contract Job function Administrative, Supply Chain, and Customer Service Industries Food and Beverage Services We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.