Barista, Lobby Cafe (Part-Time; Varied)

GRADE/FLSA STATUS: H8-Non-ExemptBADGE TYPE/COLOR: Work Permit--GreenREPORTS TO: Food Service SupervisorSUPERVISES: N/AJOB SUMMARY:Provide excellent service to restaurant customers. JOB ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and ValuesProvide guest with menus and inform them of specialsHighly skilled in coffee preparation with a comprehensive understanding of coffee blends, quality, coffee variety, roast degree and latte artAble to recite recipes from memory and flawlessly prepare all beveragesAbility to up-sell chocolate, pastries, and retail in accordance with restaurant standardsDemonstrate superior customer service skills by displaying outlined service behaviorsMaintain an upbeat and positive attitude, create positive energy with gestures and sustain enthusiasm from one interaction to the nextCreate an atmosphere of luck and celebrate guest winsReady to serve and is informed of daily informationBuild relationships by greeting guests with a warm, friendly verbal greetingAnticipate needs and provide top box serviceCheck for satisfaction and effectively resolve service breakdowns when they existPromote Total Rewards programs and card membershipProvide a warm farewell and thank guest for visitingKeep work area neat and cleanHandle/solve guests' concernsDelight our guests with outstanding serviceEnsure service recovery activitiesExhibit sound decision-making with emphasis on motivating team and maintaining high moraleParticipative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestionsAdhere to regulatory, departmental and company policies/procedures in an ethical mannerMINIMUM QUALIFICATIONS:High school diploma or GED requiredSix months prior food service experience preferredCare certification preferredMust demonstrate the following essential knowledge and skills: Able to attend to multiple priorities simultaneouslyLegible handwritingAbility to add, subtract, multiply, or divide quickly and correctlyAbility to talk to others to convey information effectivelyWilling to learn and be adaptable with attention to detail/observantDocumented teamwork behaviors and attitudesNeat, professional appearance with excellent personal hygienePHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:Must be able to stoop, bend, reach, kneel, twist and graspMust be able to be on feet for 8 hour shiftMust be able to lift up to 25 pounds and carry 5 poundsMust be able to respond to visual and aural cuesMust be able to read, write, speak and understand EnglishMust be able to tolerate areas containing varying noise and temperature levels, illumination, vibrations, crowds and air quality including second hand smokeMust be able to work a flexible schedule including weekends, evenings and holidaysThis is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 8.28.23