Service Writer - Driving

Key Responsibilities: Greet customers in a professional and friendly manner. Explain available services, promotions, and special offerings such as free vehicle inspections. Create and manage service tickets in the system. Coordinate repair schedules with technicians and provide status updates to customers. Communicate clearly about costs, timelines, and any additional work needed. Process customer payments and handle necessary paperwork upon service completion. Maintain accurate and organized service records. Assist in maintaining a clean and welcoming front counter area. Ensure all customer interactions reflect Southern Tire Mart's service standards. This position includes parts running, so being able to drive is required. Skills / Education /