Transportation Broker

Key Responsibilities: Prospect and develop new shipper relationships through cold calling, email outreach, networking, and referrals Build and manage a personal book of business Negotiate competitive freight rates with customers Identify opportunities for growth within existing accounts Source and vet qualified carriers Negotiate rates to maximize margin while ensuring service reliability Develop and maintain strong carrier relationships Ensure all carriers meet compliance and insurance requirements Coordinate and dispatch shipments from pickup through delivery Track loads and proactively communicate updates to customers Troubleshoot and resolve service issues in real time Manage documentation including rate confirmations, BOLs, PODs, and invoicing Manage gross margin on each load Accurately input load details into TMS Assist with billing and collections as needed Monitor profitability and KPIs

Qualifications: Must have business to business inside sales, and / or transferable customer account management experience. Must have a bachelor's degree 2-5 years of freight brokerage or 3PL experience preferred Proven ability to develop and manage customer relationships Strong negotiation skills Excellent verbal and written communication Ability to multitask and manage high shipment volume Proficient in TMS systems and Microsoft Office/Google Workspace Highly organized and detail-oriented Promote positive work habits including effective and timely communication, teamwork and respect for co-workers. Provide constructive guidance to other employees and representatives of third parties. Contribute to providing the highest quality of products and services to customers.